Privacy Policy

Joymont Legal Ltd
Effective Date: [01/12/2024]

1. Introduction
Joymont Legal Ltd (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or visit our website.

2. Company Information
– Registered Company Name: Joymont Legal Ltd
– Company Registration Number: 15757235
– Registered Address: 12 Gore Road, Bournemouth, BH25 6RX
– Data Protection Contact: Nige Ali
– Email: help@joymontlegal.co.uk

3. Data We Collect
We collect the following personal data from our clients:
– Full Name
– Contact Details (email, phone, address)
– Payment Information
– Case-Related Information (e.g., address, medical records, etc.)
– Cookies and Tracking Data

4. Purpose of Data Collection
We use your personal data for the following purposes:
– Service Provision: To provide legal guidance and related services.
– Client Account Management: To maintain client records and communication.
– Analytics and Business Improvements: To improve our services when necessary.

5. Legal Basis for Processing
We process personal data under the following legal bases:
– Contractual Necessity: To fulfill our obligations in providing services.
– Legitimate Interests: To manage business operations efficiently.
– Consent: When required for marketing (currently not applicable).

6. Third-Party Data Sharing
We do not sell or share your data with third parties, except in the following cases:
– Partner Firms or Consultants: When necessary for service provision.
– Cloud Storage Providers: Google Drive, HubSpot, and Clio for secure data management.
– Payment Processors: We use GoCardless and BACS payments to process payments securely.
– Marketing Platforms: HubSpot is used for limited data processing.

7. Data Storage & Security
We store client data securely using HubSpot and implement encryption and security measures to protect your data from unauthorized access.

8. Data Retention
We retain client data for six (6) years after service completion, in compliance with relevant legal and business requirements.

9. Cookies & Tracking
We use cookies and tracking technologies, including Google Analytics, to improve user experience. You can manage your cookie preferences via our Cookie Policy.

10. Your Rights
Under UK GDPR, you have the right to:
– Access your data
– Correct inaccurate data
– Request data deletion (subject to legal obligations)
– Object to data processing
– Restrict data processing

To exercise these rights, please contact us at help@joymontlegal.co.uk or call us.

11. Complaints
If you have concerns about how we handle your data, you may contact the Information Commissioner’s Office (ICO) at [www.ico.org.uk](https://www.ico.org.uk).

12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

For any privacy-related inquiries, please contact us at help@joymontlegal.co.uk.

Last Updated: [01/12/2024]